Everything regarding your order
Shipping: Pledge backing prices are not the final total as they do not yet include the calculated shipping fees. Shipping fees are used to cover the cost of the mail carrier that will be handling your packages and delivering them to your address. We are located in California and can ship to anywhere in the world. The cost for shipping will vary depending on the location that items are being sent to and the weight of the package. Below is how we have calculated the shipping costs for the various rewards (this may be subject to change):
General Shipping:
USA: 10 USD (approx. 2 week shipping period) Everywhere Else: 29 USD The rewards will be sent out via USPS First Class Mail/Media Mail and will come with tracking numbers. We have had great success with this carrier both in our previous two Kickstarters and our online shop.
International backers: Please keep in mind that you will be responsible for any customs/VAT fees that may incur. It is illegal for us to change the price or mark the items as gifts on customs forms. Any packages that are rejected and returned in good condition can be refunded the cost minus the shipping.
UK Backers: We will be reaching out to you personally in regards to VAT so please keep an eye on your messaging after the funding period has ended.
EU Backers: Due to the new VAT laws in effect on July 1st, you will likely receive VAT charges upon delivery of your rewards. By backing you understand that you may have to pay VAT upon delivery.
We are always open to reship packages that return back to us due to an address input mistake. By providing a reliable address, keeping an eye on your tracking number and any notifications from the mail carrier, you can help us reduce the chances of your package being sent back. In any case, we will reach out to you through email to solve the issue. Unfortunately, we will need another shipping payment in order to do so as the shipping is not refunded when a package is returned.
We take no responsibility for stolen packages
Packaging: Preserving the environment is of utmost importance to us. That’s why we’ve taken a conscious step to use eco-friendly resources in all our packaging, which are also made from recyclable materials. Our aim is to minimize our impact on the planet and ensure that our actions are sustainable. Rest assured that the packaging you receive will come with detailed instructions on how to recycle each component, so you need not worry even if you’re unsure of the process. We are here to support you every step of the way!
Funding: 50% Production cost 10% Factory Shipping 15% Fulfillment Shipping 15% Taxes 10% KS fees Risks and challenges Due to the pandemic, there is a lot of uncertainty in production and shipping times. We have factored in the fastest shipping we can offer and we are working with very reliable companies for production. In case of any unforeseen delays, we have set the completion date farther out than when we actually aim to have all items shipped. If any delays come up, all backers will be notified via Kickstarter.
Depending on how many backers we get, we will either be fulfilling these orders ourselves with the help of friends, or we will be choosing a trustworthy fulfillment company! Either way, all rewards will be fulfilled as fast as possible!
These products are expected to arrive to you by September/October 2023, but we will be pushing for an earlier delivery date!
Also, please bear in mind that some item prices listed above are subject to change after the final sampling stage with our manufacturer. Keep in mind that all illustrations above are not the final look of the products. We will do our very best to achieve the designs shown above, but there is no guarantee. Don’t worry, often times the final product turns out even better than illustrated. We are never comfortable with producing items that don’t meet our high standards of quality. Updates for designs will be posted in the update section. There, we will post samples before deciding on the final sample that will be chosen for mass production.
We are not responsible for any stolen packages.
Last updated: May 08, 2023 17:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.